FAQ - FREQUENTLY ASKED QUESTIONS
BEFORE YOUR STAY
The apartments can be booked directly through our own homepage. Here we always offer our guests the best price. For further questions or inquiries, our reservation department is available Monday to Friday from 08:00 a.m. to 05:30 p.m. at the telephone number +49 (0) 241 / 5310 4840 or by e-mail at email@example.com.
From bed linen to bottle opener – our apartments are equipped with all the everyday utensils you need just like in your own home. Bed linen and towels are also part of our basic equipment.
If you require anything else of something is still missing, please do not hesitate to contact us.
The cancellation periods of the respective rate apply. The conditions can be found in our terms and conditions. In case of cancellation, please contact our reservation department by phone at +49(0) 241 / 53104840 or by e-mail at firstname.lastname@example.org.
In the last step of the reservation you will find the special field for this option. Enter the voucher code and click on "check".
The apartments are guaranteed to be at your disposal from 14:00 on the day of arrival. Early check-in is possible on request depending on availability for an extra charge.
Our apartments are also suitable for families with children. Children under 2 years stay free of charge. We are happy to provide you with a baby bed or high chair during your stay (on request at extra charge).
Pets are only allowed upon prior request. We charge an extra cleaning fee for pets of EUR EUR 20,00.
DURING YOUR STAY
Our key safe at the main entrance allows you a flexible and uncomplicated access to your apartment. One day before your arrival you will receive your personal 4-digit access code by email.
On the day of departure, you can use our apartments until 10:00 am. A late check-out is possible on request and availability for an extra charge
Our apartments are all equipped with free high-speed WLAN. You will find the access data in your digital hotel map. Scan the QR code in your apartment to get all important information for your stay.
We offer our longstay guests (29 nights or more) a 14-day intermediate cleaning including change of linen and towels. This is already included in the room price. For our shortstay guests (up to 29 nights), only the final cleaning is included in the room rate.We are happy to offer an additional cleaning service on request for an extra charge.
No matter what time of day or for what reason: We are only a phone call away!
Our office can be reached by telephone Mo.-Fr.: 08:00-17:30 Outside of these hours or on holidays we can be reached via the emergency number shown in the apartment and on the building.
Please notice that our apartments are all non-smoking apartments. Smoking is not allowed inside the apartments, please use the balcony (if available) or the outdoor areas. In case of non-compliance we reserve the right to charge an extra cleaning fee of EUR 150,00.
AFTER YOUR STAY
The invoice will be sent by email after your departure.
If you want to use a different invoice address, you can enter it in your registration form. A short information by e-mail to email@example.com is also sufficient.
Unfortunately there are no luggage storage facilities in our boarding houses.
For direct bookings through our website or our reservation department, our guests can pay by credit card, bank transfer or PayPal
The payment of the reservation is always 1-2 days before check-in. If you book via our homepage, your credit card will only be deposited as guarantee. We offer our guests alternative payment options by bank transfer or PayPal. Please note that we don´t have the possibility to make payments on site upon arrival.
No, all services are already included in the room rate.