How can I reserve an apartment?

The apartments can be booked directly through our own homepage. Here we always offer our guests the best price. For further questions or inquiries, our reservation department is available Monday to Friday from 08:00 a.m. to 05:30 p.m. at the telephone number +49 (0) 241 / 5310 4840 or by e-mail at info@living28.de.

How are the apartments furnished?

From bed linen to bottle opener – our apartments are equipped with all the everyday utensils you need just like in your own home. Bed linen and towels are also part of our basic equipment.

If you require anything else of something is still missing, please do not hesitate to contact us.

What are the cancellation conditions?

The cancellation periods of the respective rate apply. The conditions can be found in our terms and conditions. In case of cancellation, please contact our reservation department by phone at +49(0) 241 / 53104840 or by e-mail at info@living28.de.

How can I use a discount or voucher code?

In the last step of the reservation you will find the special field for this option. Enter the voucher code and click on "check".

When can I check in?

The apartments are guaranteed to be at your disposal from 14:00 on the day of arrival. Early check-in is possible on request depending on availability for an extra charge.

Are the apartments suitable for families with children?

Our apartments are also suitable for families with children. Children under 2 years stay free of charge. We are happy to provide you with a baby bed or high chair during your stay (on request at extra charge).

Can I bring my pet with me?

Pets are only allowed upon prior request. We charge an extra cleaning fee for pets of EUR EUR 20,00.

Can I reserve a parking space?


You have the possibility to reserve one of our underground parking spaces according to availability for an extra charge of EUR 10,00 per day.


We offer our guests free outside parking spaces at the building. A reservation is not necessary.


How do I get my key at check-in?

Our key safe at the main entrance allows you a flexible and uncomplicated access to your apartment. One day before your arrival you will receive your personal 4-digit access code by email.

When do I have to check out?

On the day of departure, you can use our apartments until 10:00 am. A late check-out is possible on request and availability for an extra charge

Is there Wi-Fi in the apartments?

Our apartments are all equipped with free high-speed WLAN. You will find the access data in your digital hotel map. Scan the QR code in your apartment to get all important information for your stay.

Will my apartment be cleaned during my stay?

We offer our longstay guests (29 nights or more) a 14-day intermediate cleaning including change of linen and towels. This is already included in the room price. For our shortstay guests (up to 29 nights), only the final cleaning is included in the room rate.We are happy to offer an additional cleaning service on request for an extra charge.

Can I contact someone in case of emergency?

No matter what time of day or for what reason: We are only a phone call away!

Our office can be reached by telephone Mo.-Fr.: 08:00-17:30 Outside of these hours or on holidays we can be reached via the emergency number shown in the apartment and on the building.

Can I smoke in my apartment?

Please notice that our apartments are all non-smoking apartments. Smoking is not allowed inside the apartments, please use the balcony (if available) or the outdoor areas. In case of non-compliance we reserve the right to charge an extra cleaning fee of EUR 150,00.

Can I extend my reservation?

You can extend your stay according to availability through our reservation. Please contact us on +49 (0) 241 / 5310 4840 or by e-mail at info@living28.de

Can I depart early?

In case of an early departure we charge the full booking amount. Exception for our longstay guests: Here an early cancellation is possible with a period of 4 weeks to the end of the month. For further information please read our General Terms and Conditions.


How and when do I receive my invoice?

The invoice will be sent by email after your departure.

Can I add a company address as billing address?

If you want to use a different invoice address, you can enter it in your registration form. A short information by e-mail to info@living28.de is also sufficient.

Can I store my luggage temporarily on departure?

Unfortunately there are no luggage storage facilities in our boarding houses.

I left something at the apartment, what can I do?

If you should miss something, please contact us immediately by phone at 0241 / 5310 4840 or by email at info@living28.de. We will be pleased to send you the item back. The costs for shipping plus service fee have to be paid in advance by the guest himself.


Which payment methods are available?

For direct bookings through our website or our reservation department, our guests can pay by credit card, bank transfer or PayPal

When and how do I pay for my apartment?

The payment of the reservation is always 1-2 days before check-in. If you book via our homepage, your credit card will only be deposited as guarantee. We offer our guests alternative payment options by bank transfer or PayPal. Please note that we don´t have the possibility to make payments on site upon arrival.

Are there any additional taxes or fees?

No, all services are already included in the room rate.